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Here you will find the frequently asked questions. If you need more help, please feel free to contact us.


I forgot my password. What can I do?

If you forgot your password, click “Lost Password” at the top right of the page. Enter the email address you used to register and click “Reset password“. A new password will be sent by email.

If you don’t receive this message, please note that this email may be in your Spam folder.


Where do I find a pattern I just purchased?

To download your patterns, please log in to your Account. You can log in by using your email address and password by visiting the following URL: https://gorbunovadolls.store/my-account

Then click on the “Downloads” option. Here you’ll find your files ready to download.


How many times can I download my pattern?

You can download each pattern infinitely many times.


I can not open my pattern. Any help?

If you can’t open your pdf pattern you must download and install the latest version of Adobe Reader.

You can find it here.


How do I use a Coupon Code?


Click on your Shopping Cart and enter your coupon code in “Coupon code” tab.


I have a problem with my pattern, can you help me?

Of course, you can contact us here. We are happy to help you.

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